COVID-19: Frequently asked questions and answers related to bookings and travel during the coronavirus pandemic

What are my cancellation options if my travel plans change because of COVID-19?

If your GoOpti booking purchase was made on or after 26.3.2021, you will receive a refund in the form of a discount code for the full amount of the fare paid, only in the cases stated in our Covid-19 travel cancellation terms and conditions.

If the aforementioned conditions are not met, we will send you a partial discount code (up to 80%) if you cancel your ride. However, if you booked a refundable GoOpti transfer, you will be entitled to a full refund, if you cancel your booking at least 24 hours before the scheduled transport.

Can I reschedule my booked GoOpti transfer to another date?

The system allows only cancellations and repurchases of transfers. After cancelling your booking, you will receive a discount code, which you can then use to book a new transfer.

Need more information about changes? Click here.

The discount code I received is too low. Is it possible to get one with a higher amount?

If you canceled the transfer, you only received a discount code between 5-80% based on the amount paid. If you have already used a discount code when booking the canceled transfer, please let us know via chat and provide the booking number.

Can I receive a refund for an already booked ride?

You can get a full refund only if you booked a Private refundable GoOpti transfer. If you cancel another type of transfer, we will send you a discount code in the full or partial amount of the price paid, which you can redeem on your next booking.